Building Trust with Users

There was this twitter thread by Lenny Rachitsky which talks about the ways in which a product/brand can build trust with users.

The topics he touches upon are:

  1. Social Proof
  2. Authority
  3. Guarantees
  4. Reputation
  5. Great UX
  6. Deliver

Check out the whole thread where he gives real-world examples of companies that have done this and the way they have done this.


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